Print and Graphic Design Questions and Answers

What is the initial process to starting a Web Design project?

All of the projects are generally unique, but have an underlying theme running through them. We would use our normal processes in order to get the project completed, and then tailor this according to the particular Web site being produced.

Firstly, we will call you to discuss your requirements, and if at all possible, arrange a face-to-face meeting so we can sit down and run over the whole process in greater detail.

From there, we would create a site map, which would outline the site as a whole and further clarify exactly what we will be designing and building. Once approved, based on this document, we can supply you with an accurate quote. Providing this is satisfactory to you, we would ask you to pay an agreed deposit amount, sign our contract, and from there the site can begin to be designed. For more details on this, please see our Design Process page.

Print and Graphic Design Questions and Answers

What is the Web Design and Build process?

We have a standard process involved in most of the projects we undertake, although obviously this usually needs to be tailored to the kind of job being completed. Please see our Design Process page for more information.

Print and Graphic Design Questions and Answers

Do we need to meet to discuss the Website Design?

We always aim to meet our new clients at least once. This isn’t mandatory by any means, and in some cases may be almost impossible, but we feel it adds a little more familiarity to the whole experience of working together.

Print and Graphic Design Questions and Answers

What kind of costs should I expect to complete my Web Design Project?

Costs vary with each project we undertake, as every project has different requirements. We always aim to be transparent with our pricing, through every step of every project, so that the client can see just where their budget is being spent and why.

Print and Graphic Design Questions and Answers

How long will will be my Website Design and Construction take to complete?

Every project is different. As a general rule however, if you are looking at a small brochure site (of which you have all of the information ready to go) you could be looking at having your website up and running within 2-3 weeks.

Generally however we find that clients haven’t really thought about their content until they’ve instigated the design process. Basically, the quicker you can come back to us with feedback, image choices and text, the quicker we’ll be able to get your site working for you. We will be happy to provide a more definitive timeline should you require it. Ideally, we’d recommend allowing 4-6 weeks for your website to be completed so that the design process isn’t unnecessarily rushed.

Print and Graphic Design Questions and Answers

I already have a web site. Can you add or make amends to this?

We always look to help you achieve your goals no matter where your site currently stands on the web ladder. Let us know your requirements and ambitions, and we will let you know how we can help.

Print and Graphic Design Questions and Answers

What are your payment terms?

We always ask for a non-refundable deposit to be paid prior to beginning the project, followed by full payment once the website is complete. In some cases we may ask that full payment is made prior to the site being uploaded to your designated web space.

Print and Graphic Design Questions and Answers

Can I buy my domain name through you?

Unfortunately, we do not resell domain names. We suggest that our clients purchase any required domains themselves to avoid any legal ownership issues. We will be happy to recommend reliable companies for you to do this, or point you in the right direction if you’re not sure on how to go about it.

Print and Graphic Design Questions and Answers

Do you host web sites?

We do not provide hosting solutions for websites we have built. We feel it is much safer to use reputable hosting companies for this, and will be happy to recommend reliable and cost-effective web hosting solutions to you, and help you purchase the correct package.

Print and Graphic Design Questions and Answers

Do you provide a Search Engine Optimisation (SEO) service?

Anyone who has looked into Search Engine Optimisation will know that it can be an extremely time consuming and costly process. We do understand the processes involved in achieving good SEO results, and are able to offer an ‘entry-level’ Basic SEO Package which will get your site moving in the right direction. This could either be on the basis of a new build, or an existing site. For more information, please see our Search Engine Optimisation page.

Print and Graphic Design Questions and Answers

What happens if it doesn’t work out?

We take pride in being able to provide Web Design Solutions that will live up to, and hopefully surpass your expectations. Design is a process, and it may take a number of refinements from the initial concept in order to reach the finished piece.

If our initial concepts are not deemed suitable, we will of course go back to the drawing board and submit further designs until we start to get on track. Most of our projects are taken on a fixed fee basis so you will not generally be charged extra for this, or any other design amends and refinements we make in order to reach the finished product.

If however, secondary concepts are presented and these are still considered unworkable in any form, we’d look to sit down with all parties and have an honest discussion about the situation. This is generally a very rare occurrence.

It would only be in the most extreme of circumstances that the project would be deemed unsalvageable. In this unlikely instance, we would retain the initial deposit payment to cover the time invested in the creation of design concepts, but other than this you will be free to walk away and look at alternative options.

We are continually endeavouring to improve our services and welcome any comments you may have in regards to this. If you would like to hear how our previous clients have rated their experiences with us, please see our Client Testimonials section.